Customer Service

  • Shipping & Delivery

    IF IT IS LISTED ON OUR WEBSITE, IT SHOULD BE IN STOCK. ITEMS WITH LOW QUANTITIES MAY GO OUT OF STOCK BEFORE THE SITE IS UPDATED. THE WEBSITE IS UPDATED EVERY 2 HOURS. IF YOU PLACE AN ORDER AND THE ITEM IS OUT OF STOCK, YOU WILL BE GIVEN A FULL REFUND. IF YOU HAVE ANY QUESTIONS OR WOULD LIKE TO CHECK ON A LOW STOCK ITEM, PLEASE CONTACT US USING THE CONTACT FORM

    Items must ship to the Billing Address. Shipping is a flat rate of $10.00, anywhere in the continental U.S. for UPS. We cannot ship outside of the U.S. at this time. Certain items not eligible for flat rate and free shipping. Those methods will not be available in the cart or checkout process for carts containing those items. Free Ground Shipping on orders of $100 or more. Free shipping will be calculated automatically once your cart is over $100. Other UPS services are calculated at checkout. There is an additional $25 shipping fee for firearms purchases (not applicable for local pick up based on ZIP code-if you are going to pick up and the discount is not applied after calculating shipping, contact us). This is to help us give you the lowest price possible. Most items (other than firearms) ship within the same day of processing or sooner. Some items are not available to ship to some locations. See the Restricted Shipping on the item page for details. This is not all inclusive, and you should verify that you are legally able to own and receive the item(s) purchased. For firearm shipping, see the "Firearms Purchases" section under ordering for complete details. Handguns must be shipped using UPS Next Day Air Services-other options will not be available for carts with handguns in them. This is required by UPS. Shopping carts that contain Firearms do not qualify for free shipping. If you would like free shipping on the rest of your products, remove the firearm(s) from the cart. Long Guns and Air Rifles can be shipped with UPS Ground Only. Orders for firearms will be shipped using the method you paid for in the checkout process as soon as the paper work has been completed and the item pulled from inventory.

  • Privacy & Security

    Your privacy and account security is very important to us. All pages where account or credit card information is sent across the internet is secured with 256-bit SSL encryption. We will never sell, rent, or disclose of your information to a third party, for any reason!

  • Returns & Replacements

    Returns will be accepted within 48hrs of receipt for damaged or incorrect items. Returns will be accepted for up to 5 business days after receipt of purchase for unopened items in original packaging. You must contact us using the contact form or through the order email you received to get an RA number before sending the product back. You are responsible for return shipping charges. No returns on used products. Firearms are not returnable.

  • Ordering

    All orders placed before 4:00 PM Central Standard Time will be processed the same business day. Any orders received after 4:00 will be processed the next business day. Any orders placed on weekends or national holidays will be processed on the following business day. Once you pay for your item, you will receive a Sales email which is your order receipt and a transaction email for the authorization on your card. Once processed, you will receive another email for the funds capture. This is normal, you have not been charged twice. Once your item ships, you will receive a shipment email with a tracking number.

    Firearms Purchases

    Firearms can be ordered on the website. Firearms purchases do require an additional 2-5 days processing time to get all of the paper work in order. There is an additional $25 shipping fee on top of the shipping method you choose. This is to help us give you the lowest price possible. Firearms purchases do not qualify for free shipping. Handguns must be shipped using UPS Next Day Air Services-other options will not be available for carts with handguns in them. This is required by UPS. Long Guns can be shipped with any service. Once you have found the one you want to purchase, the process is fairly easy:

    1. Find an Federal Firearms Licensee near you. See FFLGunDealers.net

    2. Contact them to setup the transfer

    3. Have them email a copy of their FFL to us (if they wish to use fax, let us know using the same email)- Email Us

    4. Once we receive their FFL, and your payment for the firearm, we will ship the gun to them. We cannot ship the firearm to non-licensed locations.

    You Must ensure that you will not violate any state or local laws prior to purchasing the firearm. The restricted shipping detail on the item page is just for reference. It is up to you to make sure you are abiding by the law.

  • Payment, Pricing & Promotions

    We accept payments from debit and credit Visa, MasterCard, and Discover. All prices posted are final. We will attempt to match lower prices found on other websites provided it is the same item in brand new condition. To receive this matched price, please use the "Contact Us" page and send us a link along with the date and time the link was taken. We will not match prices on clearance and auction websites. Any promotions will be clearly marked on the website when offered.

  • Viewing Orders

    You can view your previous orders in the account listing or by using the link provided in the email of the invoice.

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